Robin Thornton
About Robin Thornton
Robin Thornton is a Senior Business Analyst at EmblemHealth with over twenty years of experience in service management. She specializes in system testing, relationship management, and group sales administration.
Work at EmblemHealth
Robin Thornton has been employed at EmblemHealth since 2010, serving as a Senior Business Analyst for over 14 years. In this role, Thornton is responsible for designing test plans for system modifications and additions. She coordinates the installation and testing of various systems, including mainframe, Network Access, Internet applications, EMC, OCR, and Medicare Crossover. Her work involves ensuring that information systems modifications and enhancements meet organizational standards.
Education and Expertise
Robin Thornton studied Community Health Education at Hunter College, where she earned a Bachelor of Science degree from 2002 to 2007. She also attended Mercy College. Thornton possesses extensive knowledge in testing information systems and specializes in relationship cultivation and management, group sales administration, interdepartmental issue resolution, and network adequacy.
Background
With over twenty years of experience in group, broker, and provider service management, Robin Thornton has developed a comprehensive understanding of the healthcare industry. Her extensive background supports her current role at EmblemHealth, where she applies her expertise to enhance service delivery and operational efficiency.
Achievements
Throughout her career, Robin Thornton has demonstrated proficiency in managing complex systems and processes. Her role at EmblemHealth involves the coordination of multiple systems and the development of effective test plans, contributing to the overall improvement of service management within the organization.