Serena Wang
About Serena Wang
Serena Wang is a Member Services Specialist with extensive experience in the hospitality industry, having worked for notable companies such as Fairmont Hotels & Resorts and Anantara Hotels, Resorts and Spas. She holds a Master of Science in International Hospitality Management from Sheffield Hallam University and possesses strong communication skills.
Work at EmblemHealth
Serena Wang has been employed at EmblemHealth as a Member Services Specialist since 2019. In this role, she is responsible for assisting members with inquiries and providing support related to their health insurance needs. Her position is based in the Greater New York City Area, where she has developed a strong understanding of member services and healthcare communication.
Education and Expertise
Serena Wang holds a Master of Science (MSc) in International Hospitality Management from Sheffield Hallam University, which she completed from 2012 to 2013. Prior to this, she earned a Bachelor's degree in Tourism and Travel Services Management from Harbin University of Commerce, studying from 2005 to 2009. Her educational background equips her with a solid foundation in hospitality and tourism management.
Background
Serena Wang has international work experience in both the UK and China. She began her career in the hospitality sector, working as a Reservations Agent at Fairmont Hotels & Resorts in Beijing for eight months in 2014. Following this, she worked for Anantara Hotels, Resorts and Spas as a Reservations Agent for one year from 2015 to 2016. Additionally, she has experience in customer service from her role at Maximus in New York.
Previous Roles and Responsibilities
Before her current position at EmblemHealth, Serena Wang held various roles at Sheffield Hallam University. She served as a Tour Guide for one month in 2012 and as a Students Ambassador for eleven months from 2012 to 2013. These roles contributed to her development of excellent communication skills and the ability to network effectively.
Career Aspirations
Serena Wang is actively seeking a graduate job in the UK within the Hospitality or Trading industry. Her diverse background in hospitality, customer service, and member services positions her well for opportunities in these sectors.