Sylvia Quinones
About Sylvia Quinones
Sylvia Quinones is a Health Navigator at EmblemHealth, specializing in support for Medicaid and FHPlus members. With extensive experience in the health insurance industry, she excels in client relationship management and provider recruiting.
Work at EmblemHealth
Sylvia Quinones has been employed at EmblemHealth since 2012, serving as a Health Navigator. In this role, she provides support specifically to Medicaid and FHPlus members who are candidates or enrollees in Health Home programs. Her responsibilities include identifying customer needs and aligning them with appropriate company products and services. She has worked in Melville, New York, for over 12 years, contributing to the organization's mission of delivering quality health care services.
Previous Experience at MetLife
Prior to her tenure at EmblemHealth, Sylvia Quinones worked at MetLife as a Claims Analyst from 1982 to 1993, accumulating 11 years of experience in Hauppauge, New York. In this position, she developed skills in claims processing and client interaction, which laid the foundation for her future roles in the health insurance industry.
Education and Expertise
Sylvia Quinones studied at Suffolk County Community College, where she gained foundational knowledge that supports her career in health insurance. Her expertise includes provider recruiting and plan implementations, as well as client relationship management, particularly in group health and vision plans.
Skills and Abilities
Sylvia is fluent in multiple languages, which enhances her ability to communicate effectively with a diverse client base. She is recognized for her exceptional follow-up and problem-solving skills, which contribute to increased sales and repeat business. Her ability to identify customer needs is a key aspect of her role as a Health Navigator.