Tahiny Gordon
About Tahiny Gordon
Tahiny Gordon is a Customer Care Navigator at Emblemhealth, where she has worked since 2019. She has a background in care management and customer service, with previous roles at Apicha Community Health Center, Safe Horizon, and Camba.
Work at EmblemHealth
Tahiny Gordon has been employed at EmblemHealth as a Customer Care Navigator since 2019. In this role, she conducts customer needs assessments and educates clients on condition management. She collaborates with the sales team to identify customers who require enrollment services and provides post-sales customer service follow-up. Her responsibilities include utilizing organizational skills to document interactions and support quantitative metrics for the department. Tahiny actively contributes to improving customer experience and operational aspects of internal groups, including product and quality.
Previous Experience in Healthcare
Prior to her current role, Tahiny Gordon worked at Apicha Community Health Center as a Care Manager from 2016 to 2017. She also served as a Care Coordinator at Camba for 10 months in 2017 to 2018 and later as a Team Supervisor at Camba from 2018 to 2019. Her experience includes a focus on customer care and support within the healthcare sector, enhancing her skills in managing client needs and operational efficiency.
Education and Expertise
Tahiny Gordon studied at Medgar Evers College, CUNY, where she earned an Associate's degree in Liberal Arts and Psychology from 2009 to 2015. She continued her education at the same institution, achieving a Bachelor's degree in Psychology from 2009 to 2016. Her educational background provides her with a solid foundation in understanding human behavior and effective communication, which is essential in her customer care role.
Skills and Specializations
Tahiny possesses strong skills in Spanish translation, which enhances her ability to communicate effectively with Spanish-speaking clients. She is adept at conducting customer needs assessments and has a proactive approach to supporting operational aspects of internal groups. Her organizational skills enable her to efficiently document interactions and contribute to the department's quantitative metrics.
Career Timeline
Tahiny Gordon's career includes various roles in customer care and healthcare management. She began her professional journey at Safe Horizon as a Program Assistant from 2011 to 2015. Following this, she transitioned to Camba, where she worked as a Care Coordinator and later as a Team Supervisor. Her experience at Apicha Community Health Center as a Care Manager further solidified her expertise in the healthcare field before joining EmblemHealth.