Tanya Lopez
About Tanya Lopez
Tanya Lopez is a Care Specialist at EmblemHealth, where she has worked since 2021. She has a background in Diagnostic Medical Sonography and Criminal Justice, and has held various roles in healthcare, including as a Care Coordinator Team Lead at ComplexCare Solutions.
Work at EmblemHealth
Tanya Lopez has been employed at EmblemHealth as a Care Specialist since 2021. In this role, she is part of the Rapid Response Team, which is responsible for contacting and servicing members when extraordinary measures are required. She participates in clinical team calls to address member-related case issues and follows established call templates to manage clinical inquiries. Additionally, she collaborates with the Information Technology Department to create reports that provide statistical insights into membership quality of service.
Education and Expertise
Tanya Lopez studied Diagnostic Medical Sonography at Sanford-Brown Institute-New York, where she completed her program from 2007 to 2009. She achieved qualifications in Ultrasounds during this period. Earlier, she earned an Associate's degree in Criminal Justice from City University of New York-John Jay College of Criminal Justice, where she studied from 1999 to 2002. Her educational background supports her expertise in healthcare and member services.
Background
Before joining EmblemHealth, Tanya Lopez worked as a Care Coordinator Team Lead at ComplexCare Solutions from 2012 to 2017. In this position, she was responsible for overseeing care coordination efforts in Nassau and Suffolk County, New York. Her experience in this role contributed to her skills in managing member services and team performance.
Professional Development
Tanya Lopez actively engages in personal and professional development activities to maintain and enhance her job-related skills and knowledge. This commitment to continuous learning ensures that she stays current with the necessary competencies required in her role as a Care Specialist.
Team Performance Monitoring
In her current role at EmblemHealth, Tanya Lopez ensures team performance by monitoring key metrics. She tracks indicators such as the number of members who have not had a face-to-face interaction in over 60 days, late tasks, and the timely documentation of complaints. This monitoring helps maintain high standards of service delivery.