Tim De Quatro
About Tim De Quatro
Tim De Quatro is a Loyalty and Retention Specialist at EmblemHealth, where he has worked since 2012. He has developed infrastructure to enhance operational efficiency and has implemented strategies to improve customer retention and service delivery.
Work at EmblemHealth
Tim De Quatro has been employed at EmblemHealth since 2012, serving as a Loyalty and Retention Specialist. In this role, he has focused on enhancing customer retention through various strategies. He developed infrastructure within the department to improve operational efficiency. Additionally, he created direct mail and web reminders aimed at improving CAHPS scores. Tim has collaborated with cross-functional teams to implement internal knowledge documentation and has maintained communication with executive-level management regarding project performance.
Education and Expertise
Tim De Quatro has a diverse educational background. He studied at Archbishop Molloy High School from 1999 to 2003. He then attended Borough of Manhattan Community College, earning an Associate's degree in English Language and Literature from 2008 to 2010. Tim continued his studies at Hunter College, where he focused on English Language and Literature from 2010 to 2013, achieving a GPA of 3.6. He also completed a Bachelor of Arts at Saint Francis University from 2003 to 2005.
Background
Tim De Quatro has a strong foundation in customer service and operational management. His career at EmblemHealth has spanned over a decade, during which he has developed strategies to enhance customer loyalty. He has experience working with overseas call centers, where he partnered with line management to implement corrective actions. His background in English Language and Literature supports his communication skills, which are essential in his role.
Achievements
Throughout his career, Tim De Quatro has contributed to various initiatives aimed at improving customer retention and operational efficiency. He assisted in the development of a customer retention strategy that yielded positive results. Tim has also organized and presented in Knowledge Transfer meetings, enhancing staff management both onshore and offshore. His collaboration with vendors has helped streamline service usage and ensure program integrity.