Alfred Diez
About Alfred Diez
Alfred Diez serves as the Chief of Staff at Emburse, where he focuses on operational discipline and process optimization. He has extensive experience in customer success and leadership roles across various technology companies, including B Sharp Technologies and Nexonia.
Current Role at Emburse
Alfred Diez serves as the Chief Of Staff at Emburse, a position he has held since 2021. In this role, he focuses on operational discipline and process optimization to ensure efficient business operations. Diez actively promotes the company's vision, values, and priorities through the OKR framework. He also works to identify and eliminate silos or bottlenecks that may hinder team performance and workflow.
Previous Experience at Emburse
Before his current role, Alfred Diez was the Senior Vice President and General Manager at Emburse from 2019 to 2021. In this capacity, he contributed to the company's strategic direction and operational effectiveness. His leadership during this period helped shape the company's approach to customer success and service delivery.
Career at B Sharp Technologies
Alfred Diez worked at B Sharp Technologies for over a decade, holding various positions. He began as a Software Developer from 2000 to 2004 and later transitioned to Project Manager from 2004 to 2011. He served as Director of Professional Services from 2011 to 2012 and then as Director of Professional Services & Customer Care from 2012 to 2015. His extensive experience at B Sharp Technologies provided him with a solid foundation in technology and customer service.
Leadership Role at Nexonia
At Nexonia, Alfred Diez held multiple roles, including Director of Customer Success from 2015 to 2016 and Vice President of Customer Success from 2016 to 2019. In these positions, he was instrumental in enhancing customer experience and ensuring client satisfaction, contributing to the company's growth and success during his tenure.
Education and Professional Development
Alfred Diez has a diverse educational background. He studied Sociology at York University, earning a Bachelor of Arts degree. He also completed an Advanced Executive Leadership Course in Organizational Leadership at Cornell University. Additionally, he studied Information Technology at CDI College, achieving a qualification in Systems Administration. His educational pursuits reflect a commitment to leadership and technical expertise.