Cassandra Mazza
About Cassandra Mazza
Cassandra Mazza is an Enterprise Customer Success Manager with over six years of experience in the SaaS industry. She has a strong focus on client satisfaction, retention, and growth, and has previously held roles at Emburse and Shutterstock Custom.
Work at Emburse
Cassandra Mazza has been employed at Emburse since 2022 as an Enterprise Customer Success Manager. Prior to this role, she served as Customer Success Manager II from 2020 to 2022 and Customer Success Manager I from 2019 to 2020. During her tenure at Emburse, she has focused on enhancing client satisfaction, retention, and growth of customer accounts. Her experience at Emburse has allowed her to develop a deep understanding of customer needs and implement strategies to improve client outcomes.
Previous Experience in Customer Success
Before joining Emburse, Cassandra Mazza worked at Shutterstock Custom as a Client Success Manager from 2018 to 2019. In this role, she managed client relationships and worked to ensure successful outcomes for customers. Her experience in the SaaS industry spans a total of six years, during which she has developed expertise in managing a book of business and driving customer satisfaction.
Education and Expertise
Cassandra Mazza holds a Post-Graduate Certificate in Public Relations from Humber College, where she studied from 2016 to 2017. She also earned a Bachelor of Arts degree from the University of Toronto, focusing on English Literature, History, and Writing & Rhetoric, from 2012 to 2016. Her educational background supports her ability to communicate effectively and understand client needs in her current role.
Customer Success Skills
Cassandra Mazza specializes in identifying customer pain points and providing tailored solutions to ensure customer success. She has a proven track record of turning customer feedback into actionable product improvements. Her ability to collaborate effectively with stakeholders at all levels, both external and internal, enhances her effectiveness in driving client satisfaction and retention.