Colleen Sharry
About Colleen Sharry
Colleen Sharry is a Senior Manager of Customer Education with extensive experience in post-sales enablement programs and customer retention strategies. She has held various roles in educational management across several organizations, including Ellevation Education and Emburse.
Current Role at Emburse
Colleen Sharry serves as the Senior Manager of Customer Education at Emburse, a position she has held since 2023. In this role, she focuses on developing and implementing educational programs that enhance customer satisfaction and retention. Her expertise in post-sales enablement is integral to the company's strategy in improving customer experiences within the B2B SaaS sector.
Previous Experience at Ellevation Education
Colleen Sharry worked at Ellevation Education in various capacities from 2017 to 2022. She began as an Implementation Manager for one year, followed by two years as the Director/Manager of the Product Education Team. Additionally, she served as an Instructional Designer for two years. Her roles involved creating educational content and programs aimed at improving customer engagement and satisfaction.
Background in Education and Teaching
Colleen Sharry has a diverse background in education, having worked as an English Teacher with the Teaching Assistant Program in France from 2013 to 2014. She also held the position of Unit Director at South Shore YMCA from 2008 to 2011. These experiences contributed to her skills in instructional design and customer education.
Educational Qualifications
Colleen Sharry earned her Bachelor of Arts (B.A.) degree from the College of the Holy Cross. She completed her high school education at Notre Dame Academy in Hingham, MA. Additionally, she participated in a yearlong study abroad program at Université de Bourgogne, which enriched her educational background.
Expertise in Customer Education
Colleen Sharry specializes in creating strategic educational initiatives that drive customer retention and enhance gross margins for B2B SaaS companies. Her focus on post-sales enablement programs aims to improve overall customer satisfaction and engagement, making her a key asset in her field.