Colleen Sharry Boyd
About Colleen Sharry Boyd
Colleen Sharry Boyd serves as the Senior Manager of Customer Education at Emburse, where she has worked since 2022. With a background in instructional design and implementation management, she has significantly improved customer education resources and processes.
Work at Emburse
Colleen Sharry Boyd has served as the Senior Manager of Customer Education at Emburse since 2022. In her role, she has led significant initiatives, including the consolidation of all Help Centers into Zendesk Guide, which resulted in a 12% increase in article views from Q1 2023 to Q1 2024. She also overhauled the information architecture of the Help Centers and standardized the style guide to enhance content creation processes. Additionally, she implemented a blended implementation approach that achieved a 50% decrease in time to implement. Boyd rolled out a new End User Training Package service, which achieved an 84% margin on each package sold.
Previous Experience
Before joining Emburse, Colleen Sharry Boyd held various roles in the education sector. She worked at Ellevation Education as an Implementation Manager from 2017 to 2018, and later served as an Instructional Designer from 2018 to 2020. Boyd also held the position of Director of Product Education at Ellevation Education from 2020 to 2022. Earlier in her career, she was the Unit Director at South Shore YMCA from 2008 to 2011. Boyd's experience also includes a role as an English Teacher with the Teaching Assistant Program in France USA from 2013 to 2014 and as an Assistant Editor at National Geographic Learning from 2014 to 2017.
Education and Expertise
Colleen Sharry Boyd completed her high school education at Notre Dame Academy in Hingham, MA. She earned a Bachelor of Arts degree in English and French from the College of the Holy Cross. Boyd also participated in a yearlong study abroad program at Université de Bourgogne. Her educational background supports her expertise in customer education and instructional design, which she has applied throughout her career in various educational roles.
Achievements in Customer Education
During her tenure at Emburse, Colleen Sharry Boyd has achieved notable results in customer education initiatives. She led the consolidation of Help Centers into Zendesk Guide, which improved user engagement. Boyd's implementation of a blended approach to customer training significantly reduced the time required for implementation. The introduction of the End User Training Package service has also proven financially successful, achieving an 84% margin on each package sold.