Francesca Norte
About Francesca Norte
Francesca Norte is a Customer Success Manager III at Emburse Chrome River in Canada, managing a $5 million book of business with 119 Canadian accounts. She has a background in customer success and business development, having worked at Emburse and Trend Hunter, and holds a Bachelor of Arts in Political Science from the University of Waterloo.
Current Role at Emburse
Francesca Norte serves as Customer Success Manager III at Emburse Chrome River, a position she has held since 2021. In this role, she manages a $5 million book of business, overseeing 119 Canadian accounts, including significant clients such as the Bank of Canada and the Royal Canadian Mint. She is responsible for conducting business reviews with key accounts on a bi-annual or annual basis, ensuring that clients receive the necessary support and guidance to maximize their use of the systems.
Previous Experience at Emburse
Prior to her current position, Francesca worked as Customer Success Manager II at Emburse Abacus from 2020 to 2021. During her tenure, she contributed to the development of internal processes, specifically updating and documenting At Risk and Cancellation procedures for Chrome River. Her experience at Emburse has equipped her with a comprehensive understanding of customer success strategies and client management.
Career Background
Francesca has a diverse career background, having worked in various roles that emphasize customer success and business development. She began her career as a Part-Time Worker at The Wendy's Company from 2011 to 2013. She then transitioned to Tim Hortons, where she worked from 2015 to 2018. Following this, she served as a Customer Service Representative at Continental Currency Exchange from 2018 to 2019, and as a Client Success Strategist at Trend Hunter from 2019 to 2020. Her role as a Business Development Representative at Trend Hunter from 2018 to 2019 further solidified her expertise in client relations.
Education and Qualifications
Francesca Norte earned her Bachelor of Arts in Political Science from the University of Waterloo, where she studied from 2013 to 2017. Prior to this, she completed her Ontario Secondary School Diploma at Ursuline College Chatham from 2009 to 2013. Her educational background provides her with a strong foundation in analytical thinking and communication skills, which are essential in her customer success roles.
Key Achievements
In her current role, Francesca successfully closed $155,000 in expansion opportunities in 2022. She also plays a crucial role in pre-implementation calls with new customers and conducts post-implementation 'hypercare' calls to ensure smooth system adoption after going live. These efforts demonstrate her commitment to enhancing customer satisfaction and driving business growth.