Gonzalo Cobos
About Gonzalo Cobos
Gonzalo Cobos is a Tier 1 Customer Support Expert currently working at Emburse in Barcelona, Spain. He has a diverse background in customer service and hospitality, with previous roles at companies such as SNC RELAIS SPA PARIS ROISSY, Pret A Manger, and TDCX.
Work at Emburse
Gonzalo Cobos has been employed at Emburse as a Tier 1 Customer Support Expert since 2022. In this role, he is responsible for providing support to customers, addressing inquiries, and ensuring a positive user experience. His position involves troubleshooting issues and facilitating solutions for clients, contributing to the overall efficiency of the customer support team.
Previous Experience in Customer Support
Before joining Emburse, Gonzalo Cobos worked at TDCX as an Associate Client Solutions Manager on behalf of LinkedIn for five months in 2022. He also served as an Online Media Consultant at TDCX from 2021 to 2022, where he focused on providing media solutions. His background includes extensive experience in customer-facing roles, enhancing his skills in client relations and support.
Education and Expertise
Gonzalo Cobos studied Tourism at Hotel Escuela Comunidad de Madrid from 2015 to 2017, where he developed knowledge in the tourism sector. He also attended Escuela de Hostelería y Turismo Alcalá de Henares, achieving a High Technical Degree in Information and Tourist Marketing from 2007 to 2008. His educational background supports his expertise in customer service and hospitality.
Career Background in Hospitality
Gonzalo Cobos has a solid background in the hospitality industry. He worked at H10 Hotels as a Front Office staff member from 2017 to 2021, where he managed guest relations and front desk operations. Prior to that, he held the position of Assistant Manager at Pret A Manger in London from 2010 to 2014, gaining valuable management experience in a fast-paced environment.
Additional Work Experience
Gonzalo's work history includes a position as an Operations Specialist at Europcar in Madrid from 2015 to 2016, where he handled operational tasks related to car rentals. He also briefly worked as a Receptionist at SNC RELAIS SPA PARIS ROISSY in 2017, providing customer service in the Paris area. This diverse experience across various roles has equipped him with a broad skill set in customer service and operations.