Holly Thomas
About Holly Thomas
Holly Thomas is a Senior Manager of Support Growth with extensive experience in customer service, sales, marketing, and social media across various sectors. She has held multiple roles in companies such as Nexonia, Abacus, and Emburse, demonstrating her ability to adapt and thrive in both entrepreneurial and corporate environments.
Work at Emburse
Holly Thomas currently holds the position of Senior Manager, Support - Growth at Emburse, a role she has been in since 2021. Prior to this, she served as Manager, Support - Growth from 2020 to 2021 and as Manager, Services at both Tallie and SpringAhead for five months in 2020. Her tenure at Emburse highlights her commitment to enhancing customer support and growth strategies within the organization.
Education and Expertise
Holly Thomas studied Drama and Dramatics/Theatre Arts at E.L. Crossley Secondary School, achieving her Ontario Secondary School Diploma (OSSD) from 1994 to 1999. She furthered her education at Sheridan College, where she earned a degree in Applied Photography from 2007 to 2009. Her educational background complements her diverse professional experience in customer service, sales, marketing, and social media.
Background in Customer Service and Sales
Holly has a diverse background in customer service and sales, with experience gained from various roles. She worked as a Customer Service Representative at Sitel and developed her sales skills through outbound cold-calling at a call center. Her experience includes selling pantyhose subscriptions, which enhanced her ability to identify customer needs. Additionally, she has held positions in customer relations, social media, and marketing at Vistek.
Professional Experience at Nexonia and Abacus
Holly Thomas worked at Nexonia as a Product Support Specialist from 2018 to 2019 and later became Team Lead, Customer Support from 2019 to 2020. She currently serves as Manager, Support at Abacus since 2020. Her roles at both companies involved providing customer support and managing service teams, contributing to her expertise in the SaaS industry.
Involvement in the Toronto Urban Photography Festival
Holly served as Curatorial Director for the Toronto Urban Photography Festival from 2013 to 2015. In this role, she contributed to the festival's programming and curation, showcasing her ability to blend her interests in photography and community engagement.