Jennifer Wood
About Jennifer Wood
Jennifer Wood is a Senior Customer Success Manager with extensive experience in enhancing customer success through various tools. She has worked with major enterprise clients and has held multiple roles in customer success across different companies since 2011.
Work at Emburse
Jennifer Wood currently serves as a Senior Customer Success Manager at Emburse, a position she has held since 2023. Prior to this role, she worked as a Customer Success Manager III at Emburse from 2021 to 2023. During her tenure, she focused on enhancing customer experiences and driving user adoption of the company's solutions. Her experience at Emburse spans multiple roles, demonstrating her commitment to customer success within the organization.
Previous Experience in Customer Success
Jennifer Wood has extensive experience in customer success across various organizations. She worked at Wayfair as a Customer Service Executive from 2011 to 2014, where she developed foundational skills in customer service. Following this, she joined Instructure, serving as a Market Development Representative for 11 months in 2014, and then as a Customer Success Manager from 2015 to 2017. She also held the position of Enterprise Customer Success Manager at Chime Technologies Inc from 2017 to 2019, where she managed relationships with key enterprise clients.
Consulting with Major Enterprise Customers
Throughout her career, Jennifer Wood has consulted with several major enterprise customers, including ExxonMobil, Liberty Mutual Insurance, Honda, and Toyota. This experience has equipped her with a deep understanding of the needs and challenges faced by large organizations, allowing her to drive maximum ROI, adoption, and retention for her clients.
Education and Expertise
Jennifer Wood possesses 9 years of experience in customer success, focusing on driving user adoption and retention for enterprise customers. She utilizes a variety of tools including Gainsight, Salesforce, Hubspot, Zendesk, Client Success, Jira, Gong, Microsoft, and LinkedIn Sales Navigator to enhance customer success initiatives. Her expertise in these platforms supports her ability to deliver effective solutions and improve customer satisfaction.