Mark Homer
About Mark Homer
Mark Homer serves as the Sr. Director of Support at Emburse, a position he has held since 2022. He has extensive experience in client services and customer support across various roles within the company and has a Bachelor of Arts in English Language and Literature from the University of Toronto.
Work at Emburse
Mark Homer has held multiple positions at Emburse since 2012. He currently serves as the Sr. Director of Support, a role he has occupied since 2022. Prior to this, he was the Director of Support for the Corporate Segment from 2021 to 2022. He also served as the Director of Client Services for Nexonia and ExpenseWatch from 2019 to 2020. Earlier in his career at Emburse, he worked as the Manager of Customer Support for seven years, from 2012 to 2019. His extensive experience at Emburse highlights his commitment to customer support and service management.
Education and Expertise
Mark Homer studied at the University of Toronto, where he earned a Bachelor of Arts (BA) degree in English Language and Literature. His educational background provides him with strong communication skills, which are essential in his roles in customer support and service management. This foundation has contributed to his ability to effectively manage client relationships and support teams throughout his career.
Background
Before joining Emburse, Mark Homer worked at Sporting Life as the E-Commerce Content Manager from 2009 to 2012. In this role, he was responsible for managing online content, which likely enhanced his skills in digital communication and customer engagement. His transition to Emburse marked the beginning of a long tenure in customer support and services, where he has developed a deep understanding of client needs and service delivery.
Career Progression
Mark Homer has experienced significant career progression within Emburse. He began as the Manager of Customer Support and advanced to various leadership roles, including Director of Services for Abacus, Nexonia, and Tallie from 2020 to 2021. His trajectory reflects a consistent focus on enhancing customer experience and operational efficiency in support services.