Natalia Sánchez Illán
About Natalia Sánchez Illán
Natalia Sánchez Illán is an IT Project Manager and Customer Service professional at Emburse, where she oversees project implementation and client satisfaction. She has a background in telecommunications and has previously worked at Unisys and Accenture.
Work at Emburse
Currently, Natalia Sánchez Illán serves as an IT Project Manager and Customer Service representative at Emburse. She has been with the company since 2017, contributing to various digital transformation initiatives. Her responsibilities include the implementation of Emburse Captio, where she develops manuals, reports, and project tracking metrics. Natalia engages in presales activities, delivering product proposals and demonstrations to clients. She coordinates teams and departments involved in projects, ensuring effective communication between clients and the company.
Previous Experience
Before joining Emburse, Natalia worked at Accenture as an IT Project Manager from 2013 to 2014 in Madrid. She also held a position at Unisys as a Técnico de desarrollo for four months in 2010. In these roles, she gained experience in project planning, execution, and client engagement, which has contributed to her current expertise in managing IT projects and customer service.
Education and Expertise
Natalia Sánchez Illán studied at IES Juan Antonio Castro, where she completed a Ciclo formativo grado superior in Electricidad y electrónica: Sistemas de telecomunicación e informáticos. She furthered her education at Universidad Carlos III de Madrid, earning a degree in Sistemas de telecomunicación, achieving the title of Ingeniero técnico de telecomunicación. Her educational background supports her technical skills and project management capabilities in the IT sector.
Project Management Skills
In her role at Emburse, Natalia plans and initiates projects, ensuring compliance with milestones and deliverables. She conducts studies, analyses, and evaluations of service or project requirements. Natalia acts as a communication link between clients and the company, ensuring that all parties are aligned on project goals. She also monitors and supervises project implementation, focusing on quality compliance and effective integration through partners.