Ramiel Mark S.
About Ramiel Mark S.
Ramiel Mark S. serves as a Support Manager at Emburse, where he has worked since 2017, overseeing user support operations for over 25,000 users in the Greater Toronto Area. He holds a B.S. in Computer Engineering from De La Salle University and has extensive experience in training, documentation, and performance monitoring.
Work at Emburse
Ramiel Mark S. has served as the Support Manager at Emburse since 2017. In this role, he has been responsible for managing a team that supports over 25,000 users, demonstrating his capability in overseeing large-scale user support operations. He has played a significant role in onboarding new employees and educating them on business processes. Additionally, he has created tutorial guides for clients and support staff, showcasing his skills in documentation and training material development.
Education and Expertise
Ramiel Mark S. holds a B.S. in Computer Engineering from De La Salle University, which he completed from 2007 to 2010. He furthered his education at Centennial College, where he earned an Advanced Diploma in Computer Engineering Technologist - Embedded Networks from 2011 to 2012, following a College Diploma in Computer Engineering Technician - Embedded Networks from 2010 to 2011. His educational background equips him with a strong foundation in technology and engineering principles.
Previous Work Experience
Before joining Emburse, Ramiel Mark S. worked at WebsiteBox as Technical Support Manager from 2013 to 2017. He also held a position at Bell Mobility as an ICT - IT Hardware and Support Associate for two months in 2013. Additionally, he gained experience at Centennial College, where he served as a Peer Tutor and Computer Laboratory Assistant from 2010 to 2012. These roles contributed to his expertise in technical support and user assistance.
Training and Development Skills
In his career, Ramiel Mark S. has demonstrated a commitment to training and development. He has trained new employees, explaining business processes and facilitating their onboarding. His experience in creating tutorial guides for both clients and support staff highlights his ability to develop effective training materials. Monitoring department KPIs to ensure work efficiency and effectiveness further indicates his focus on performance metrics and quality assurance.