Sanam B.
About Sanam B.
Sanam B. is a Customer Support Team Lead at Emburse, with a diverse background in customer service and event management. They have held various roles in companies such as G Adventures and Macmillan Cancer Support, enhancing their leadership and analytical skills.
Work at Emburse
Sanam B. has been serving as the Customer Support Team Lead at Emburse since 2020. In this role, Sanam utilizes exceptional customer service skills developed through various customer-focused positions. The position involves leading a team to enhance customer satisfaction and support, leveraging analytical abilities to solve problems and make informed decisions.
Previous Employment Experience
Prior to joining Emburse, Sanam held several positions that contributed to their customer service expertise. They worked as a Global Connections Officer at G Adventures from 2018 to 2020, and as a Travel Expert at STA Travel from 2017 to 2018. Additionally, Sanam gained experience as a Seasonal Product Advisor at Rocky Mountain Soap Company and as a Reservations Agent at The Rimrock Resort Hotel in 2020.
Education and Expertise
Sanam B. earned a Bachelor’s Degree in Event Management from The University of Huddersfield, where they studied from 2012 to 2016. Prior to this, Sanam completed high school at Vyners School, achieving High School diplomas and certificates from 2005 to 2012. This educational background supports their analytical thinking and problem-solving skills in customer support.
Background in Customer Service
Sanam has a diverse background in customer service, having worked in various roles that required direct interaction with clients. Positions include Sales Assistant at Matalan and Wilkinson, as well as Catering Assistant at the University of Huddersfield. These experiences have enhanced their ability to lead a customer support team effectively and foster a passion for helping others.
Passion for Learning and Growth
Sanam B. is passionate about exploring and learning new things, which complements their professional roles. They embrace lessons learned from failures and view them as opportunities for growth. This mindset contributes to their effectiveness in customer support and team leadership.