Brian Crowder
About Brian Crowder
Brian Crowder is a Client Technologies Analyst at Emerson in St. Louis, MO, with over 18 years of experience in IT support and user administration.
Title and Role
Brian Crowder is currently a Client Technologies Analyst at Emerson, based in St. Louis, MO. In this role, he supports over 125,000 end-users globally, managing WAN, LAN, WLAN networks, and providing user administration through MS Active Directory, MS Exchange Server, BlackBerry Enterprise Server, and MS ActiveSync. His responsibilities include configuring, installing, and maintaining desktop hardware and software using HP Service Manager.
Education and Expertise
Brian Crowder studied at Ranken Technical College, where he earned an Associate Degree in Computer Networking Technology from 1992 to 1996. With over 18 years of experience in IT support, he has developed extensive proficiency in MS Windows, MS Office, several PDA/Smartphone software, and other third-party applications. He is skilled in managing computer hardware, including Dell/HP/Compaq desktops and laptops, HP LaserJet/DeskJet printers, and various smartphones.
Technical Support and User Administration
At Emerson, Brian Crowder provides comprehensive technical support, administering systems through MS Active Directory, MS Exchange Server, BlackBerry Enterprise Server, and MS ActiveSync. He is responsible for user administration, activation, and support for Blackberry and iPhone/Samsung devices, and also coordinates audio-visual setups for corporate meetings. His role includes Tier 2 technical support and vendor collaboration to resolve Tier 3 issues.
Experience with Hardware and Software
Brian Crowder's experience encompasses a wide range of computer hardware and software. He works with Dell/HP/Compaq desktops and laptops, various printers from HP, Xerox, and Lexmark, and smartphones including Palm, Blackberry, and Android devices. Additionally, he has deployed and configured new Cisco phones for the White-Rodgers and Hermetic Motors divisions.
End-User Training and Documentation
As part of his role, Brian Crowder documents solutions to common problems, developing guidelines for end-users. He also provides on-site training to help users effectively utilize their technology. His support extends to high-level executives and VPs, ensuring their technical needs are met both through phone and desk-side support.