Cristina Rugină
About Cristina Rugină
Cristina Rugină is a Service Desk Analyst at Emerson in St. Louis, Missouri, with over nine years of experience in customer care and service desk roles.
Current Position at Emerson
Cristina Rugină currently holds the position of Service Desk Analyst at Emerson in St. Louis, Missouri, United States. She has been with the company for over 9 years, starting her tenure in September 2014. In her role, she contributes to providing technical support and managing service desk operations for the organization.
Previous Roles and Experience
Before joining Emerson, Cristina Rugină accumulated diverse experience in customer care and service desk roles. She worked at Endava as a Service Desk Analyst intern for one month in 2014. From 2013 to 2014, she served as a Customer Care Representative at Sykes for 10 months. Additionally, she gained experience in quality assurance as a Game Tester at Quantic Lab for four months in 2013.
Leadership at Steelcase
Cristina Rugină held a leadership role at Steelcase, where she worked as a Service Delivery Leader. In this capacity, she was responsible for overseeing service delivery and ensuring efficient operations within her team. Her leadership experience at Steelcase adds valuable insight into managing service delivery and team dynamics.
Volunteering at Institut Français
From 2009 to 2012, Cristina Rugină volunteered at Institut Français, where she was involved in events organization, translation, and editing. Her volunteer work at the institution provided her with significant exposure to cultural and administrative tasks, enriching her skill set in communication and coordination.
Education Background
Cristina Rugină pursued higher education at Universitatea „Babeș-Bolyai” din Cluj-Napoca. She completed her bachelor's degree from 2009 to 2012 and continued to achieve her master's degree from 2012 to 2014. Her academic background contributed to her foundational knowledge and prepared her for various roles in her professional career.