Dorota Kocmanova
About Dorota Kocmanova
Dorota Kocmanova is a Customer Support Specialist at Emerson in St. Louis, Missouri, with extensive experience in customer satisfaction management across various regions.
Title and Current Position
Dorota Kocmanova is currently working as a Customer Support Specialist at Emerson in St. Louis, Missouri, United States. In this role, she manages customer satisfaction across various regions and collaborates closely with the engineering department to address and fulfill customer requests.
Previous Roles and Experience
Before joining Emerson, Dorota Kocmanova held several positions in different organizations. She was a Sales and Marketing Manager at As Trencin A.s from 2011 to 2013. Prior to that, she served as Purchasing Specialist and Marketing Manager at Kofola Československo from 2008 to 2011. She also worked at Mobis Automotive Czech S.r.o as Purchasing and Manufacture Specialist for 8 months. Her earlier roles include a 5-year tenure at Europa Boutique in various roles and a 6-year employment as Vertriebs Und Account Manager at Csob in Praha, Czechia.
Educational Background
Dorota Kocmanova holds a Masters degree in Engineering, Chemistry from Trencin University Alexandra Dubceka, where she studied from 1997 to 2002. She earned an Associates degree in English Language and Literature from Triton - College, studying from 2002 to 2005. Additionally, she has a Bachelors degree in Psychology, Social Work, Sociology from Military University - Division of Psychology and Pedagogy, which she attended from 1996 to 1998.
Global Customer Support Expertise
Dorota Kocmanova has extensive experience managing customer satisfaction across multiple regions, including Germany, Switzerland, Austria, Asia, and Africa. She receives and addresses customer issues using the 8D problem-solving methodology and regularly organizes and reports claim statuses via conference calls with Ericsson on a weekly and monthly basis.
Process Improvement Initiatives
In her role at Emerson, Dorota Kocmanova identifies, manages, and executes strategic projects aimed at continuously improving processes and enhancing customer satisfaction. Her collaboration with the engineering department ensures that corrective actions are effectively implemented in the manufacturing process, aligning with customer requests and quality standards.