Heyleen Mora Lara
About Heyleen Mora Lara
Heyleen Mora Lara is an Information Technology Business Analyst at Emerson in Escazú, San José, Costa Rica, with over 15 years of experience in Systems Engineering and a background in various roles at Intel Corporation.
Title
Heyleen Mora Lara is currently serving as an Information Technology Business Analyst at Emerson in Escazú, San José, Costa Rica.
Previous Employment at Intel Corporation
Heyleen Mora Lara has a significant history of employment at Intel Corporation, where she served in various roles for over a decade. She was a Unix/Linux Administrator from 2012 to 2016, Costa Rica Validation Center Tech – Inventory Control Tech, MDG from 2008 to 2012, Manufacturing Product Technician-PDE from 2005 to 2008, and CR Assembly and Test Coordinator from 2004 to 2005. Her tenure at Intel Corporation began in 2003 as a CR Assembly and Test Operator under Manpower for 5 months.
Education and Expertise
Heyleen Mora Lara holds a Bachelor's degree in Computer System Engineering from Universidad Latina de Costa Rica. Additionally, she achieved a Bachelor's degree in Secondary Education from Liceo de Belen. Over her career, she has accumulated over 15 years of experience in Systems Engineering, offering extensive analytical support, data quality assessment, and process validation for business systems.
Roles and Responsibilities at Emerson
In her role as an Information Technology Business Analyst at Emerson, Heyleen Mora Lara supports the enhancement and continuous improvement of CRM systems. She creates and maintains standard reports, provides user guidance for data clean-up activities, and configures CRM layouts and fields. Her responsibilities also include facilitating training sessions for end users, acting as a subject matter expert for CRM applications within the GDC Customer Solutions group, and maintaining a clean, consistent data set for CRM and ServiceNow.
ServiceNow and CRM Systems
Heyleen Mora Lara plays an integral role in managing and improving ServiceNow and CRM systems. She configures user accounts, roles, and access in ServiceNow, develops and maintains system authentication parameters, and ensures the Service Catalogue meets GDC business offerings. She also collaborates with the DBA to review the CMDB, ensuring the customer catalogue reflects all recoverable components. Additionally, she ensures compliance with separation of duties guidelines, tracks reported issues for timely resolution, and provides first-level user support to GDC Services.