Jerica Danna Soberano
About Jerica Danna Soberano
Jerica Danna Soberano is a Senior Lead IT Analyst, Business Systems at Emerson, with a background in data analytics and business intelligence.
Current Position at Emerson
Jerica Danna Soberano is currently serving as the Senior Lead IT Analyst, Business Systems at Emerson. She started this role on January 1, 2023. In this position, she is responsible for leveraging data analytics and business intelligence to drive business growth and improve customer experiences. Her work at Emerson focuses on ensuring efficient business systems operations and enhancing IT functionalities to support various business needs.
Previous Roles at Emerson
Before her current role, Jerica Danna Soberano worked at Emerson as an Information Technology Business System Analyst from 2021 to 2023. During her two years in this role, she contributed to the optimization of business systems and played a crucial role in implementing IT solutions that supported the company's objectives.
Experience at TeleTech Philippines
From 2017 to 2021, Jerica Danna Soberano was employed at TeleTech Philippines as a Quality Assurance Analyst. In this role, she was responsible for monitoring and evaluating various processes to ensure compliance with quality standards. Her work helped improve operational efficiency and customer satisfaction through continuous process enhancements.
Client Service Representative at IBM
Jerica Danna Soberano worked at IBM as a Client Service Representative from 2014 to 2017. Over her three years in this position, she provided client support and managed customer interactions to resolve various service-related issues. Her role at IBM was instrumental in honing her client service skills and understanding of customer service dynamics.
Educational Background
Jerica Danna Soberano graduated from Bulacan State University with a Bachelor's degree in Mathematics majoring in Computer Science. She completed her studies from 2010 to 2014. Her academic background provided her with a strong foundation in both mathematics and computer science, equipping her with the technical skills necessary for her various roles in IT and business systems analytics.