Jorge Lizano
About Jorge Lizano
Jorge Lizano is the NA Senior Customer Care & Operations Manager at Emerson, with over twenty years of experience in managing multinational teams and a background in Business Administration from Universidad de Costa Rica.
Current Position at Emerson
Jorge Lizano currently holds the position of Senior Customer Care & Operations Manager at Emerson. In this role, he is responsible for overseeing customer care and operations, with a focus on delivering high service levels that directly impact project outcomes. His work seeks to create and maintain an environment of innovation, teamwork, and responsibility.
Previous Roles at Emerson
Prior to his current role, Jorge served as the NA | Customer Care & Operations Manager at Emerson from 2018 to 2019 for 10 months. Before that, he held the position of LATAM | Customer Care & Operations Manager from 2017 to 2018 for 1 year. In these roles, he was instrumental in the management and operational leadership of customer care for different regions.
Career at Oracle
Jorge Lizano worked at Oracle for nearly a decade, starting as a LATAM | Migrations Financial Analyst from 2008 to 2009. He then became the LATAM | Migrations Manager and DPO from 2010 to 2011. Subsequently, he transitioned to NA | Senior Migrations Manager from 2011 to 2013, and then to NA & LATAM | Senior Operations Manager from 2013 to 2017. During his tenure at Oracle, he developed significant expertise in operations and migrations management.
Experience at Instituto Costarricense de Electricidad (ICE)
Jorge's career began at Instituto Costarricense de Electricidad (ICE) where he held multiple positions. He worked as a Telecommunications Analyst from 2002 to 2003, Broadband Commercial Services Coordinator from 2003 to 2004, and Agency Coordinator from 2004 to 2007. Later, he served as Management and Business Partner from 2007 to 2008. His roles at ICE laid a foundation in telecommunications and business management.
Educational Background
Jorge Lizano studied Business Administration at Universidad de Costa Rica. His academic background supports his extensive experience in managing, developing, and leading high-performing teams across multinational and multicultural environments.
Leadership and Management Philosophy
Jorge is known for his highly developed interpersonal, communication, and leadership skills. He continuously seeks opportunities to foster innovation, a pioneering spirit, and mutual responsibility within his teams. He is committed to empowering people toward the achievement of their goals and firmly believes in hard work and team success, regardless of individual credit.