Karen D.
About Karen D.
Karen D. is the Client & Security Operations Team Lead at Emerson in the National Capital Region, Philippines, with over a decade of experience in IT and a strong background in technical support and leadership roles.
Current Role at Emerson
Karen D. is currently serving as the Client & Security Operations Team Lead at Emerson in the National Capital Region, Philippines. In this role, she manages operations related to both client and security, showcasing a dual focus that is critical for maintaining the company's operational integrity.
Previous Experience with Emerson
Before her current role, Karen was a Technical Team Lead at Emerson from 2015 to 2021, where she gained extensive experience in leading technical teams. Additionally, she served as an Information Technology Helpdesk Analyst at Emerson Commercial & Residential Solutions from 2015 to 2018, specializing in troubleshooting and request management within the Windows 7 & 10 environments.
Career with IBM
Karen D. worked at IBM in two capacities. She initially joined as a Service Desk Analyst from 2013 to 2014 for one year. She then moved up to become a Service Desk Analyst - Shift Lead from 2014 to 2015 for ten months, demonstrating her ability to handle increased responsibilities and leadership roles.
Early Career at Aegis Limited
Karen began her professional journey at Aegis Limited, where she served as a Support Specialist from 2011 to 2012 for one year. This role provided her with foundational experience in technical support, troubleshooting, and client management.
Educational Background and Skills
Karen studied Computer Engineering at Rizal Technological University, earning her Bachelor's degree over a period of five years from 2007 to 2012. Her education laid the groundwork for her expertise in technical support and operations, complemented by her advanced skills in troubleshooting and request management.