Monique Claro
About Monique Claro
Monique Claro is the Customer Care Manager for the Southern Cone at Emerson Automation Solutions, based in Barueri, São Paulo, Brazil.
Current Position and Responsibilities
Monique Claro currently works at Emerson Automation Solutions in Barueri, São Paulo, Brazil, where she holds the position of Customer Care Manager for the Southern Cone under the Discrete Automation Group. In this role, she manages customer relationships, oversees the customer care team, and ensures that service delivery meets the company's standards and customer expectations. Her responsibilities also include driving customer satisfaction and loyalty through effective service management and problem resolution.
Professional Experience at Emerson Automation Solutions
Monique Claro has a long tenure at Emerson Automation Solutions, spanning multiple roles and responsibilities. Her career at the company started in 2006 as an Administrative Auxiliary in the Sorocaba Area, Brazil. She advanced through various positions, including Contract Intern, Contract Analyst, Sales Administration Coordinator, and Business Planning Coordinator. In 2021, she served as Customer Care Manager for Brazil before taking on her current role. Each role contributed to her in-depth understanding of customer care, sales administration, and business planning within the automation industry.
Educational Background and Expertise
Monique Claro boasts a strong educational foundation, with an MBA in Strategic and Economic Business Management from FGV - Fundação Getulio Vargas, which she pursued from 2022 to 2024. She also holds a degree in Economics Science from Universidade de Sorocaba, completed between 2008 and 2011. Additionally, Monique enhanced her business communication skills with a Business English course from Kaplan Business School in 2019. Her academic background underpins her aptitude for strategic planning, economic analysis, and effective business communication.
Leadership and Recognition
Monique Claro has demonstrated significant leadership capabilities, receiving the Valuable Young Leaders award from Harvard Business Review in 2017. This accolade recognized her leadership and entrepreneurial skills. She has played pivotal roles as a Leader and Key User in the implementation of Global ERP Systems such as Salesforce, Oracle, and CRM Cloud. These projects enhance customer account management and streamline sales processes, showcasing her proficiency in driving technological and operational improvements.
Involvement in Diversity and Inclusion
Actively involved in the Women Impact Network at Emerson Group, Monique Claro is committed to promoting diversity and inclusion within the organization. She participates in global programs aimed at fostering a diverse and inclusive work environment, advocating for equal opportunities. Her involvement emphasizes her dedication to creating a supportive and diverse workplace, which aligns with the broader goals of Emerson Automation Solutions.