Mudassir Alam
About Mudassir Alam
Mudassir Alam is an Assistant Manager at Emerson in St. Louis, Missouri, and a Deputy Manager Customer Service at Bluestar, with nearly 12 years of experience in customer servicing and project management.
Title
Mudassir Alam currently holds the position of Assistant Manager. He is also working as Deputy Manager Customer Service at Bluestar and as Assistant Manager in St. Louis, Missouri at Emerson.
Professional Experience
Mudassir Alam brings nearly 12 years of experience in customer servicing and project management. He has a track record of implementing quality mechanisms to deliver desired output. He held the position of Senior Engineer at Rinac India from 2007 to 2010 and worked as a Project Engineer at Euro Aircon from 2005 to 2007.
Current Responsibilities
As Assistant Manager at Emerson and Deputy Manager Customer Service at Bluestar, Mudassir Alam is responsible for achieving divisional annual business plans in billing and AGM. He manages customer experience by optimizing inventory turns and reducing outstanding time, focuses on retention and conversion of Annual Maintenance Contracts (AMCs) to sustain growth, and continuously improves the Service Delivery Index by maintaining Service Level Agreements (SLAs) for breakdown and installation closures. Additionally, he handles escalation management, preventive maintenance adherence, dealer visits, and audits.
Educational Background
Mudassir Alam studied Mechanical Engineering and achieved a Bachelor of Technology degree from Jamia Millia Islamia, completing the program in 2001. He further pursued a Master's in Business Administration with a focus on Project Management at the same institution, completing the degree in 2006.