Shannon Hamner
About Shannon Hamner
Shannon Hamner is a Customer Service professional at Emerson Process Management with over 11 years of experience in customer-facing roles.
Current Role at Emerson Process Management
Shannon Hamner is currently employed as a Customer Service Representative at Emerson Process Management. In this capacity, Shannon is responsible for addressing customer inquiries and providing solutions to various issues. Shannon's role involves managing customer relationships, troubleshooting problems, and ensuring customer satisfaction. The emphasis on delivering exceptional service aligns with Shannon's passion for quick and effective problem-solving. Shannon continues to leverage extensive experience in customer-facing environments to enhance the customer experience at Emerson Process Management.
Education at Baylor University
Shannon Hamner studied at Baylor University from 1996 to 1997. Over the course of the year, Shannon focused on developing the foundational skills and knowledge necessary for a career in customer service and management. The education at Baylor University has contributed to Shannon's ability to excel in various customer-facing roles throughout a career.
Customer Service Experience
With over 11 years of experience in customer-facing environments, Shannon Hamner has developed a robust understanding of customer service dynamics. Previous roles as a Sales Associate, Assistant Store Manager, and Store Manager in women's clothing stores have honed Shannon's abilities in customer engagement and management. This extensive background equips Shannon with the skills to handle escalations, prioritize tasks, and remain calm under pressure, always focusing on enhancing customer satisfaction.
Skills and Expertise
Shannon Hamner possesses a diverse skill set, including customer engagement, Microsoft Office, Microsoft Excel, and project management. Shannon is particularly adept at handling escalations and communicating effectively both verbally and in writing. This skill set is complemented by the ability to multi-task, prioritize, and manage time efficiently, all crucial for delivering high-quality customer service. Shannon's attention to detail and capacity to listen actively make it possible to adapt to various issues and ensure optimal customer experiences.