Zylan Cortez
About Zylan Cortez
Zylan Cortez is a Team Lead at Emerson in St. Louis, Missouri, with experience in various engineering roles since 2017.
Current Role at Emerson
Zylan Cortez currently holds multiple positions at Emerson in St. Louis, Missouri. He is a Team Lead, overseeing a team and providing leadership within the organization. Additionally, he works as a Proposals Engineer, Live Chat Engineer, and Technical Support Engineer 3. His expertise spans across these various roles, making significant contributions to the company's operations.
Team Leadership at Emerson
In his role as a Team Lead at Emerson, Zylan Cortez is responsible for guiding and managing a team. His leadership is instrumental in driving the team's performance and ensuring that project goals are met. This role requires a deep understanding of team dynamics and effective communication skills to coordinate efforts and achieve company objectives.
Proposals Engineer Responsibilities
As a Proposals Engineer, Zylan Cortez is involved in the preparation and submission of proposals for potential projects. This role includes analyzing project requirements, preparing cost estimates, and ensuring that proposals meet client specifications and company standards. His work helps Emerson secure new business opportunities and maintain competitive in the market.
Live Chat Engineer Duties
Zylan Cortez also serves as a Live Chat Engineer at Emerson, providing real-time support to clients and customers through live chat platforms. This role involves troubleshooting technical issues, offering solutions, and ensuring customer satisfaction. His ability to address and resolve queries promptly is crucial in maintaining positive customer relations.
Technical Support Engineer 3 Role
In his capacity as a Technical Support Engineer 3 at Emerson Process Management, Zylan Cortez delivers advanced technical support and solutions to complex problems. This position requires extensive knowledge of the company's products and services, along with the skill to diagnose and resolve intricate issues that clients may encounter. He started in this role in February 2017 and has since been a vital part of the technical support team.