Caitlyn Sunseri
About Caitlyn Sunseri
Caitlyn Sunseri is a Customer Success Manager at Emotive, where she has worked since 2021. She has extensive experience in client services and marketing, having held various roles at companies such as Kukui and CorePower Yoga.
Current Role at Emotive
Caitlyn Sunseri serves as a Customer Success Manager at Emotive, a position she has held since 2021. In this role, she focuses on empowering e-commerce customers to achieve their goals using the Emotive Conversational Sales platform, which operates through SMS communication. Caitlyn is responsible for managing the entire customer lifecycle after onboarding, including renewals for her assigned book of business. She employs data-driven decisions and solutions to enhance user engagement and drive revenue growth for Emotive's clients.
Previous Experience in Client Services
Caitlyn has extensive experience in client services, particularly during her tenure at Kukui. She worked as the Vice President of Client Services from 2015 to 2020, where she oversaw client relations and service delivery. Prior to that, she held various roles at Kukui, including Associate Director of Client Services and Senior Client Success Coordinator. Her experience also includes working as a Client Marketing Specialist, where she contributed to marketing strategies aimed at enhancing client engagement.
Background in Marketing and Administration
Caitlyn's career began in administrative roles, including her position as an Administrative Assistant at Westminster Promotions from 2010 to 2012. She later transitioned into marketing, serving as a Marketing Specialist at Jobspring Partners for one year. Additionally, she worked as a Brand Manager at Dishcrawl in 2013. These roles provided her with a solid foundation in marketing and client management, which she has built upon in her subsequent positions.
Educational Qualifications
Caitlyn Sunseri earned a Bachelor of Science degree in Business Marketing with a Minor in Advertising from San Jose State University, where she studied from 2009 to 2011. Prior to that, she attended California State University-Bakersfield, focusing on General Education from 2007 to 2009. Her educational background supports her expertise in marketing and client services.
Experience as a Yoga Instructor
In addition to her client services and marketing roles, Caitlyn worked as a Yoga Instructor at CorePower Yoga from 2016 to 2019. This experience allowed her to develop skills in communication and personal engagement, which are valuable in her current role at Emotive. Her background in yoga instruction complements her professional expertise by enhancing her ability to connect with clients.