Elias Thayer
About Elias Thayer
Elias Thayer is a Customer Onboarding specialist at Emotive, where he has worked since 2021. He has previous experience in account management and quality assurance roles in the food service and investment management sectors.
Work at Emotive
Elias Thayer has been working at Emotive in the Customer Onboarding department since 2021. In this role, he focuses on guiding clients through the onboarding process, ensuring they have a smooth transition and understand the services offered. His responsibilities include addressing client inquiries and providing support tailored to their needs.
Previous Experience in Customer Onboarding
Before joining Emotive, Elias Thayer worked at ezCater as a Content & Onboarding QA from 2019 to 2021. In this position, he contributed to the onboarding process by ensuring the quality of content and assisting new clients in understanding the platform. Prior to ezCater, he served as an Account Manager at MFS Investment Management for nine months in 2018, where he managed client accounts and provided support in Boston, Massachusetts.
Education and Expertise
Elias Thayer earned a Bachelor's degree in Environmental Science from Trinity College-Hartford, where he studied from 2014 to 2018. His educational background provides him with a strong foundation in analytical thinking and problem-solving, which he applies in his current role in customer onboarding.
Client Interaction and Support
In his professional roles, Elias Thayer has demonstrated a commitment to client support. He has been noted for his patience and willingness to answer all questions during the onboarding process. His approach involves holding clients' hands through various aspects of their onboarding experience, ensuring they feel supported and informed.