Ernesto Herrera Solares
About Ernesto Herrera Solares
Ernesto Herrera Solares is a Senior Support Advocate and Product Team Lead at Emotive, where he manages a team responsible for outbound SMS chat operations. He has a diverse background in technical support and customer service, having worked for several companies including Internet Brands, PatientPop Inc., and Mattel, Inc.
Current Role at Emotive
Ernesto Herrera Solares serves as a Senior Support Advocate and Product Team Lead at Emotive, a position he has held since 2022. In this role, he manages a team of 16 members responsible for outbound SMS chat operations. He conducts one-on-one sessions with team members to provide guidance, feedback, and product training. Additionally, he oversees the training and onboarding process for new hires in the department. His focus includes collaborating closely with carrier partners to ensure high deliverability for customers.
Previous Experience in Technical Support
Prior to his current role, Ernesto worked at PatientPop Inc. in various technical support positions from 2019 to 2022. He served as a Website Support Specialist for three years and as a T2 Web Support Specialist for six months. His experience also includes a position as a Technical Support Specialist at Internet Brands for eight months in 2018. These roles provided him with extensive knowledge in customer support and technical troubleshooting.
Background in Customer Service and Administration
Ernesto has a diverse background in customer service and administrative roles. He worked as a Customer Service Specialist at Fuhu Inc. from 2014 to 2016 and as an Administrative Assistant II at Mattel, Inc. from 2016 to 2018. Additionally, he held positions as a credit analyst at La Curacao and as a recruiter at Pirate Staffing. His experience spans various industries, enhancing his skills in client relations and operational support.
Education and Professional Development
Ernesto studied at UCLA Extension, where he gained knowledge and skills relevant to his career in support and product management. His educational background complements his extensive work experience, allowing him to effectively lead teams and manage support operations.