Katrina Musngi
About Katrina Musngi
Katrina Musngi serves as the Sr. Director of Customer Success & Marketing at Emotive, where she has worked since 2022. She has held various roles in customer success and marketing across multiple companies, including Emotive, Beyond Meat, and FRAME.
Current Role at Emotive
Katrina Musngi serves as the Senior Director of Customer Success and Marketing at Emotive. She has held this position since 2022, contributing to the company's strategic direction in customer engagement and marketing initiatives. Her role involves overseeing customer success strategies and ensuring that marketing efforts align with customer needs.
Previous Experience at Emotive
Katrina Musngi has extensive experience at Emotive, having worked in various roles since 2019. She initially served as the Head of Customer Success for seven months, followed by a position as Senior Customer Success Manager for two months. She then became the Director of Customer Programs & Strategy from 2021 to 2022, before assuming her current role as Senior Director.
Career Background in Customer Service
Katrina Musngi has a solid background in customer service, having held several managerial positions across different companies. She worked as a Consumer Care Manager at Beyond Meat from 2017 to 2018 and as an E-Commerce Customer Service Manager at FRAME from 2018 to 2019. Her earlier roles include positions at Dutch, LLC and Yoobi, where she managed customer service operations.
Education and Qualifications
Katrina Musngi earned a Bachelor of Science in Business Administration with a focus on Marketing from San Diego State University. She attended the university from 2006 to 2010, acquiring foundational knowledge and skills that support her career in customer success and marketing.