Andrea Frericks
About Andrea Frericks
Andrea Frericks is a Customer Success Manager at Emplifi, specializing in SaaS products with a focus on AI and customer experience management. She has a background in account management and finance, having previously worked in various roles including as an accounting intern and research assistant.
Current Role as Customer Success Manager
Andrea Frericks currently serves as a Customer Success Manager at Emplifi, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her expertise in Customer Experience Management and Voice of the Customer (VoC) allows her to effectively address client needs and improve service delivery.
Previous Experience at Emplifi
Before her current role, Andrea worked at Emplifi as an Account Manager from 2020 to 2021. During her tenure, she managed client accounts and contributed to the company's customer engagement strategies. This experience provided her with valuable insights into client relations and the SaaS industry.
Background in Accounting and Research
Andrea began her professional journey as an Accounting Intern at George J Igel & Co Inc from 2018 to 2020. This two-year role in the Columbus, Ohio area equipped her with foundational accounting skills. Additionally, she worked as a Research Assistant at The Ohio State University for four months in 2017, where she supported academic projects and gained research experience.
Education and Specialization
Andrea graduated with a Bachelor of Business Administration (BBA) from The Ohio State University Fisher College of Business, where she studied Finance and Leadership from 2016 to 2020. Her education provided her with a strong foundation in business principles, which she applies in her current role. She specializes in SaaS products, particularly those involving AI, and emphasizes the importance of continuous learning.
Early Career at lululemon
In 2017, Andrea worked as an E-commerce Team Member at lululemon for three months. This role allowed her to gain experience in retail operations and customer service, contributing to her understanding of consumer behavior and e-commerce dynamics.