Aurora Oliva
About Aurora Oliva
Aurora Oliva is a Customer Success Manager with a diverse background in digital communication and client management. She has held various roles at notable companies such as Socialbakers, Televisa, and Emplifi, contributing to her expertise in customer success and digital strategy.
Current Role at Emplifi
Aurora Oliva serves as a Customer Success Manager at Emplifi, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include managing client relationships and providing support to optimize the use of Emplifi's services.
Previous Experience at Socialbakers
Prior to her current role, Aurora worked at Socialbakers as a Client Success Manager for the LATAM region from 2019 to 2021. During her tenure, she was responsible for managing client accounts and ensuring that clients achieved their social media marketing goals. Her work contributed to the growth of Socialbakers' presence in Latin America.
Role at Televisa
Aurora held the position of Chief Digital Officer (CDO) at Televisa from 2015 to 2018. In this capacity, she oversaw digital strategy and initiatives, focusing on enhancing Televisa's digital footprint. Her leadership in digital transformation played a significant role in the company's adaptation to the evolving media landscape.
Experience in Media and Communication
Aurora has a background in media and communication, having worked as the Chief Editor and Social Media Manager for the magazine Yeibo at Cridia from 2011 to 2012. Additionally, she served as the Digital Communication Coordinator for Movimiento Ciudadano from 2014 to 2015, where she managed digital outreach and communication strategies.
Educational Sales Role
In 2011, Aurora worked at Universidad Adolfo Ibáñez as a Sales Executive for the MBA program focused on relational intelligence and negotiation. Her role involved promoting the program and engaging with potential students to drive enrollment.