Brian Shen
About Brian Shen
Brian Shen is a Solution Engineer currently working at Emplifi in Toronto, Ontario. He has a background in customer solutions and business process improvement, with previous roles at Pixlee TurnTo, Loblaw Companies Limited, and Shoplogix.
Current Role at Emplifi
Brian Shen currently serves as a Solution Engineer at Emplifi, a position he has held since 2023. He is based in Toronto, Ontario, Canada. In this role, he applies his technical expertise to develop solutions that enhance customer experience and engagement.
Previous Experience at Pixlee TurnTo
Prior to joining Emplifi, Brian worked at Pixlee TurnTo as a Customer Solutions Engineer from 2021 to 2023. During his two years in this role, he focused on delivering customer-centric solutions and improving client satisfaction in Toronto, Ontario.
Background in Business Process Improvement
Brian's career began at Loblaw Companies Limited, where he worked as a Business Process Improvement Analyst for five months in 2019. His role involved analyzing and improving business processes in Brampton, Ontario.
Experience as Customer Success Engineer
From 2019 to 2021, Brian was employed as a Customer Success Engineer at Shoplogix, a subsidiary of Constellation Software Inc. He contributed to customer success initiatives for two years in Oakville, Ontario, focusing on ensuring client satisfaction and product utilization.
Educational Background and Certifications
Brian earned a Bachelor’s Degree in Industrial Engineering from Ryerson University, where he studied from 2015 to 2019. He also completed a Lean Green Belt Six Sigma certification at YDelay and obtained a Nanodegree in Full Stack Web Development from Udacity between 2018 and 2019.