Claire Cheng
About Claire Cheng
Claire Cheng is a Customer Success Manager for North America at Emplifi, with previous experience at Hootsuite and Expedia. She holds a Bachelor of Arts in Psychology from The University of British Columbia.
Work at Emplifi
Claire Cheng serves as the Customer Success Manager for North America at Emplifi. She has been in this role since 2022, contributing to the company's focus on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include managing client relationships and implementing strategies to improve service delivery.
Previous Experience at Hootsuite
Prior to her current position, Claire Cheng worked at Hootsuite as a Customer Success Manager from 2021 to 2022. During her tenure in Vancouver, British Columbia, she focused on supporting clients in maximizing their use of social media management tools, fostering customer engagement, and driving product adoption.
Experience at Expedia, Inc.
Claire Cheng has extensive experience with Expedia, Inc., where she held multiple roles. She began as a Market Associate from 2014 to 2016, followed by a position as Associate Market Manager from 2017 to 2020. In these roles, she was involved in market analysis and strategy development to enhance travel offerings.
Background in Hospitality Management
In 2014, Claire Cheng briefly worked as a Conference Services Manager at Coast Hotels, specifically at the Coast Coal Harbour Hotel. Her role involved coordinating events and ensuring a high level of service for conference attendees, contributing to her skills in customer service and event management.
Education and Expertise
Claire Cheng earned a Bachelor of Arts (BA) in Psychology from The University of British Columbia, where she studied from 2006 to 2010. Her educational background provides her with insights into human behavior, which she applies in her customer success roles to better understand and meet client needs.