Emma Hines
About Emma Hines
Emma Hines serves as the Regional Manager for Customer Onboarding & Education at Emplifi, where she has worked since 2022. With extensive experience in customer implementation and consultancy roles at Sprinklr and other companies, she specializes in onboarding new clients and enhancing their understanding of Emplifi products.
Current Role at Emplifi
Emma Hines serves as the Regional Manager for Customer Onboarding & Education at Emplifi, a position she has held since 2022. In this role, she is responsible for the technical onboarding of new clients in the UK and Nordics region. Emma leads training workshops aimed at enhancing customer understanding of Emplifi products. She also focuses on providing change management support during the onboarding process for new platforms, ensuring a smooth transition for clients.
Previous Experience at Sprinklr
Emma Hines has extensive experience at Sprinklr, where she held multiple roles from 2014 to 2022. She began as a Business Consultant for 11 months, followed by a position as Senior Implementation Consultant for three years. Emma then progressed to Lead Implementation Consultant and later served as Manager of Implementation Services for three years. Throughout her tenure, she contributed to various projects aimed at improving client implementation and service delivery.
Educational Background
Emma Hines studied at the University of Technology Sydney, where she earned a Bachelor of Arts in Communication, focusing on writing and cultural studies from 2007 to 2009. Additionally, she attended AdSchool in 2012, where she completed a course in Advertising, achieving a qualification in Digital Strategy Basics. Her educational background supports her expertise in customer onboarding and digital strategy.
Early Career Experience
Before her roles at Sprinklr, Emma Hines worked in various positions that contributed to her professional development. She served as a Senior Community Manager at Deep Focus London for one year and worked as a Social Media Producer at Leo Burnett Australia for two years. Emma also gained experience as a Content and Social Executive at The Conscience Organisation in Sydney for one year. These roles provided her with foundational skills in social media and community management.