Felix Jandel
About Felix Jandel
Felix Jandel is a Customer Success Manager at Emplifi, where he has worked since 2021. He previously held various roles at FlixBus, including Operations Manager and Team Lead Global Product Management, and has a strong academic background in management and business administration.
Current Role at Emplifi
Felix Jandel serves as a Customer Success Manager at Emplifi, a position he has held since 2021. In this role, he is responsible for driving client renewals, up-sells, and cross-sells. His focus on customer satisfaction and relationship management is essential for maintaining and expanding the company's client base. His experience managing a diverse portfolio of both Enterprise and Commercial clients contributes to his effectiveness in this position.
Previous Experience at FlixBus
Felix Jandel has extensive experience at FlixBus, where he worked in various capacities from 2013 to 2021. He began as an Operations Intern, progressing to Operations Manager for a period of 10 months in 2014. He then took on the role of Team Lead Global Product Management - Travel Experience, where he worked for six years. His tenure at FlixBus provided him with a solid foundation in operations and product management within the travel industry.
Educational Background
Felix Jandel holds multiple degrees in business-related fields. He achieved a Master of Science (M.Sc.) in Management & Innovation from Steinbeis-Hochschule School of Management and Innovation. Additionally, he earned two Bachelor of Science (B.Sc.) degrees, one in Ciencias Empresariales from Universidad de Córdoba and another in Business Administration from Universität Regensburg. His educational background supports his expertise in management and strategic thinking.
Skills and Expertise
Felix Jandel has developed a range of skills throughout his career, including high operational workload management and long-term strategic thinking. His experience spans various business environments, including start-ups and small to medium-sized businesses (SMBs). These skills enhance his ability to connect with clients and address their needs effectively, contributing to his success in customer success management.