Flora CAO
About Flora CAO
Flora Cao is an Enterprise Customer Account Manager for the JAPAC region at Emplifi, with a strong background in customer success and account management. She has held various roles in the digital marketing and hospitality sectors, including positions at Adobe, Sojern, and Westin Hotels & Resorts.
Work at Emplifi
Flora Cao serves as the Enterprise Customer Account Manager for the JAPAC region at Emplifi. She has held this position since 2020, contributing to the company's objectives by focusing on customer success and account management. Her role involves providing value to customers and assisting them in maximizing the potential of new solutions. Flora's expertise in managing enterprise accounts is critical to Emplifi's growth strategy in the region.
Previous Experience in Account Management
Flora Cao has extensive experience in account management across various organizations. She worked at Sojern in multiple roles, including Senior Account Manager for APAC from 2018 to 2019 and Team Lead for Account Management from 2019 to 2020. Prior to her time at Sojern, she was an Account Manager at Adobe from 2017 to 2018. Her career began at PurpleClick Media Pte Ltd, where she served as a Digital Consultant from 2014 to 2016.
Background in Hospitality and Tourism
Flora Cao has a solid educational background in hospitality and tourism management. She earned her Master of Business Administration in Tourism Management from Assumption University, studying from 2012 to 2014. Additionally, she holds a Bachelor's degree in Hotel and Tourism Management from Bangkok University International College, completed between 2007 and 2011. Her early career included roles at Westin Hotels & Resorts, where she worked as a Chinese Guest Relationship Manager and in various sales and marketing capacities.
Focus on Customer Success
Flora Cao emphasizes customer success and account management, particularly within the JAPAC region. Her approach centers on retention and growth for partners and clients, especially in Southeast Asia and Greater China. This focus aligns with her current role at Emplifi, where she aims to deliver exceptional value and support to customers, ensuring they effectively utilize the solutions provided.