Gabriele C.
About Gabriele C.
Gabriele C. is a Customer Account Executive at Emplifi, with a diverse background in customer success and account management across various companies. He has worked in multiple roles, including translator and office management, and has a Master's degree in Political Science and International Economics from Università degli Studi di Pavia.
Work at Emplifi
Gabriele C. serves as a Customer Account Executive at Emplifi since 2021, based in Prague, Czechia. In this role, Gabriele is responsible for educating and onboarding clients to ensure they effectively adopt solutions and renew agreements. Gabriele also forecasts and tracks key account metrics and health status on a regular basis, contributing to the overall success of client relationships.
Previous Experience in Customer Success
Prior to joining Emplifi, Gabriele worked at Socialbakers in various roles including Account Manager and Customer Success Manager from 2020 to 2021. Gabriele also held the position of Customer Account Executive for one month in 2021 at Socialbakers. Additionally, Gabriele was involved in business development at Socialbakers from 2017 to 2020, and worked as a Sales Executive from 2016 to 2017, all while based in Prague, Czech Republic.
Background in Translation and Office Management
Gabriele has a diverse background that includes freelance translation work at Tls Bureau Ltd from 2013 to 2017. Gabriele also worked in office management at Fondazione ISMU in Milan, Lombardy, Italy, from 2012 to 2013. This experience provided a foundation for Gabriele's skills in client communication and management.
Education and Expertise
Gabriele holds a Master's Degree in Political Science with a focus on International Economics from Università degli Studi di Pavia, which was completed between 2005 and 2011. This educational background supports Gabriele's expertise in understanding complex economic and political environments, which is beneficial in client interactions and strategic account management.
Experience in Customer Service
Gabriele has extensive experience in customer service roles, including a position as a Customer Service Representative at Zebra Technologies in 2015 and as a Customer Advisor for easyJet in 2015-2016. These roles involved direct client interaction and problem-solving, enhancing Gabriele's ability to manage customer relationships effectively.