Irina Ververakis
About Irina Ververakis
Irina Ververakis is a Global IT Lead currently working at Emplifi in Prague, Czechia, where she leads a global IT team with members in Canada and the USA. She has a background in technical support and operations, having previously held positions at Conduent and Emplifi, and holds a degree in Pharmacy from the University of Veterinary and Pharmaceutical Sciences Brno.
Current Role as Global IT Lead
Irina Ververakis currently serves as the Global IT Lead at Emplifi, a position she has held since 2023. In this role, she leads a global IT team with members located in both Canada and the USA. She applies agile methodologies to enhance team performance and project delivery. Her leadership focuses on optimizing IT operations and ensuring effective communication across international teams.
Previous Experience at Emplifi
Prior to her current role, Irina worked at Emplifi as an IT Ops Team Lead from 2022 to 2023. In this position, she managed IT operations and coordinated team efforts in Hlavní město Praha, Česko. Before that, she served as an IT Ops Specialist at Emplifi from 2021 to 2023, where she contributed to various IT projects and operational improvements.
Experience at Conduent
Irina Ververakis was employed at Conduent as a Senior Technical Support Associate from 2020 to 2021 in Prague, Czechia. During her tenure, she provided technical support and assistance, helping to resolve issues for clients and contributing to the overall efficiency of the support team.
Education in Pharmacy and Linguistics
Irina studied Pharmacy at the University of Veterinary and Pharmaceutical Sciences Brno from 2014 to 2019, earning a degree in the field. Additionally, she completed her secondary education at Secondary School 151, where she focused on Linguistics, achieving a school-leaving exam from 2001 to 2012.
Customer Care Experience
In 2018, Irina worked as a Customer Care Representative at Invia Group Germany for 10 months in Brno, South Moravia, Czech Republic. In this role, she engaged with customers to address inquiries and provide support, enhancing her skills in customer service and communication.