Ivan Cagliari Ferri
About Ivan Cagliari Ferri
Ivan Cagliari Ferri is the Director of Client Management and Growth at Emplifi in Brazil, where he has worked since 2021. He has a diverse background in customer success and digital marketing, with previous roles at Socialbakers and Nestlé.
Current Role at Emplifi
Ivan Cagliari Ferri serves as the Director of Client Management and Growth for Brazil at Emplifi. He has held this position since 2021, contributing to the company's client management strategies and growth initiatives in the Brazilian market. His role involves overseeing client relationships and ensuring the delivery of effective solutions tailored to client needs.
Previous Experience at Socialbakers
Prior to his current role, Ivan worked at Socialbakers in various capacities. He began as a Sales Education Manager in Brazil from 2015 to 2016, followed by a position as a Customer Success Manager for five months in 2017. He then served as a Strategic Account Manager from 2017 to 2019, focusing on customer success strategies. He returned to Socialbakers as Director of Client Management and Growth in 2020.
Experience at Nestlé
Ivan's career includes significant experience at Nestlé, where he held multiple roles. He worked as a Digital Marketing Senior Analyst for seven months in 2015, and previously served as a Social Media Analyst from 2012 to 2014. Additionally, he worked as an Administrative Assistant focused on Project Management from 2010 to 2012 and completed an internship in 2010.
Educational Background
Ivan studied at Fundação Getulio Vargas, where he earned a Master of Business Administration (MBA) in Marketing from 2013 to 2014. He also attended Universidade de São Paulo, majoring in Economics and Accounting, and achieved a degree in Economics and Controllership from 2008 to 2012. His educational background supports his expertise in client management and marketing.
Early Career and Roles in the USA
Ivan began his career with roles in the United States, including positions at Universal Orlando and Walt Disney World. He worked as a Photographer and Sales Associate at Universal Orlando for three months in 2008, and as a Character Attendant at Walt Disney World for three months in 2009. These early experiences contributed to his customer service skills.