Jeanne Hebert
About Jeanne Hebert
Jeanne Hebert is a Solutions Ambassador with a strong background in customer service and consumer response management, currently working at Emplifi since 2021. She has over 13 years of experience in call center environments and previously held positions at C3i Solutions and The Hartford.
Current Role at Emplifi
Jeanne Hebert serves as a Solutions Ambassador at Emplifi, a position she has held since 2021. In this role, she focuses on enhancing customer experiences and delivering effective solutions to client needs. Her responsibilities include collaborating with teams to ensure that customer service standards are met and exceeded. Her experience in customer service and solutions-oriented roles contributes to her effectiveness in this position.
Previous Experience at C3i Solutions
Jeanne Hebert worked at C3i Solutions for a total of 18 years, where she held the position of Senior CRM Analyst from 2018 to 2021. During her tenure, she focused on consumer response management, utilizing her analytical skills to improve customer relationship management processes. Her long-term commitment to C3i Solutions reflects her expertise in the field and her dedication to customer service.
Background in Accounting at The Hartford
Before her roles in customer service and CRM analysis, Jeanne Hebert worked as an Accountant at The Hartford from 1997 to 2002. This five-year experience provided her with a strong foundation in financial management and accounting principles. Her background in accounting complements her analytical skills and contributes to her overall professional expertise.
Education and Expertise
Jeanne Hebert earned a Bachelor of Science degree in Business Administration and Management from Gwynedd Mercy University. This educational background has equipped her with essential skills in management and business operations. Her academic achievements support her professional roles, particularly in customer service and solutions management.
Diverse Professional Background
Jeanne Hebert has a diverse professional background that spans over 13 years in a call center environment, focusing on consumer response management. Her varied experiences across different roles and industries indicate a wide range of skills and expertise. This diversity enhances her ability to adapt to different challenges and collaborate effectively with teams.