Jonathan D'sousa
About Jonathan D'sousa
Jonathan D'sousa serves as the Vice President of Client Engagement at Emplifi, where he focuses on enhancing customer satisfaction and fostering executive relationships. He has extensive experience in solution consulting and product management, having held various leadership roles at companies such as Astute, Genesys Telecommunications Laboratories, and iGATE.
Current Role at Emplifi
Jonathan D'sousa serves as the Vice President of Client Engagement at Emplifi, a position he has held since 2023. In this role, he focuses on cultivating and maintaining executive-level relationships with key accounts and stakeholders. He acts as a trusted advisor for strategic decision-making, ensuring that the customer's voice is represented within the company. D'sousa leads a high-performing team responsible for cross-functional activities that contribute to customer success.
Previous Experience at Emplifi
Before his current role, D'sousa held several positions at Emplifi, including Vice President of Product for Social Commerce Cloud and Service Cloud from 2021 to 2023, and Vice President of Professional Services from 2020 to 2021. He also worked as a Director of Solution Consulting from 2016 to 2020 and as a Product Manager for ePowerCenter and Mobile Apps. His tenure at Emplifi has involved developing programs to enhance customer satisfaction and loyalty.
Career Background
D'sousa has extensive experience in the technology and telecommunications sectors. He worked at Genesys Telecommunications Laboratories as a Principal Solutions Engineer from 2006 to 2011 and held the position of Director at iGATE from 2000 to 2006. Additionally, he served as Associate Director at iGATE from 2009 to 2014. His diverse roles have equipped him with a deep understanding of client engagement and solution consulting.
Education and Expertise
Jonathan D'sousa earned a Bachelor of Applied Science (B.A.Sc.) in Computer Engineering from the University of Toronto, where he studied from 1994 to 1999. His educational background provides a strong foundation for his roles in technology and client engagement. He has applied his expertise in various leadership positions throughout his career.
Skills and Contributions
D'sousa collaborates closely with Sales and Marketing teams to identify upsell and cross-sell opportunities within the Social Marketing Cloud and Service Cloud sectors. He monitors and analyzes key customer health metrics, including renewal rates and revenue expansion. His role involves providing valuable feedback to Product and Engineering teams based on customer needs, ensuring that the company remains aligned with client expectations.