Josh Fenster
About Josh Fenster
Josh Fenster is an Enterprise Account Executive specializing in named accounts, currently working at Emplifi in New York. He has extensive experience managing high-profile client relationships and holds a certification as a Scrum Product Owner.
Current Role at Emplifi
Josh Fenster currently serves as an Enterprise Account Executive (Named Accounts) at Emplifi, a position he has held since 2023. In this role, he focuses on managing and expanding relationships with key enterprise clients. His responsibilities include identifying opportunities for account growth and ensuring client satisfaction.
Previous Experience at Emplifi
Prior to his current role, Fenster worked at Emplifi as Senior Director of Strategic Accounts from 2022 to 2023. He also held the position of Director of Customer Success from 2021 to 2022. During his tenure, he contributed to the company's customer engagement strategies and account management processes.
Experience at Socialbakers
Fenster worked at Socialbakers in various capacities, including Director of Customer Success North America for five months in 2021 and Senior Strategic Enterprise Account Manager from 2017 to 2021. In these roles, he managed relationships with high-profile clients such as the NFL, MLB, GE, and Estee Lauder, focusing on renewing and upselling enterprise accounts.
Educational Background
Fenster studied at the University of Arizona, where he earned a Bachelor of Arts degree in Sociology and Business from 2007 to 2011. He also attended Scarsdale High School, where he completed his secondary education.
Skills and Certifications
Fenster holds a certification as a Scrum Product Owner, demonstrating his proficiency in agile project management methodologies. He is skilled in utilizing various platforms, including Mixpanel, Salesforce, JIRA, Zendesk, Confluence, and Gainsight, to enhance workflow efficiency and improve customer success initiatives.