Katie Musselbrook
About Katie Musselbrook
Katie Musselbrook serves as the Vice President of Global Customer Success at Emplifi. With extensive experience in customer success and sales enablement, she has held various leadership roles at Sitecore and Convera, demonstrating a strong focus on strategic revenue enablement and team collaboration.
Current Role at Emplifi
Katie Musselbrook serves as the Vice President of Global Customer Success at Emplifi, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and driving success for clients globally. Her responsibilities include developing strategies that align customer needs with the company's objectives, ensuring a seamless experience for users.
Previous Experience at Sitecore
Katie Musselbrook held multiple roles at Sitecore from 2012 to 2022. She began as the Customer Enablement Director and progressed to Senior Director of Global Sales Enablement. During her tenure, she was instrumental in defining and leading strategic revenue enablement and business transformation initiatives. Her experience at Sitecore equipped her with a comprehensive understanding of customer success and sales enablement.
Career at Convera
Before joining Emplifi, Katie Musselbrook worked at Convera as the Global Head of Customer Success from 2022 to 2023. In this role, she was responsible for overseeing customer success strategies and ensuring that clients received the support necessary to maximize their use of the company's services.
Educational Background
Katie Musselbrook studied at Royal Holloway, University of London, where she earned a Bachelor of Music (BMus) from 2004 to 2007. She furthered her education at Birkbeck, University of London, obtaining a Postgraduate Diploma in Management from 2011 to 2012. Her academic background provides a foundation for her professional expertise in customer success and management.
Expertise in Customer Success and Team Development
Katie Musselbrook possesses extensive knowledge and hands-on experience in developing requirements, strategies, teams, tools, and processes for scalable growth. She emphasizes building open, trustworthy, and collaborative team environments, which contribute to high performance and success in her roles.