Kevin Gowsell
About Kevin Gowsell
Kevin Gowsell is a Business Analyst and Implementation Specialist currently employed at Emplifi in Columbus, Ohio. He has a diverse background in technology and plastering, with experience in system migrations and chatbot development.
Work at Emplifi
Kevin Gowsell has been employed at Emplifi as a Business Analyst and Implementation Specialist since 2022. In this role, he coordinates with a diverse team of professionals, including Business Analysts, Solution Architects, and Development Operations Specialists. His responsibilities include ensuring seamless system migrations and enhancing client experiences. Notably, he successfully led the migration of six Wilke CRS systems to Emplifi Agent, which improved operational efficiency.
Previous Experience
Before joining Emplifi, Kevin Gowsell worked at Pelican Technologies, Inc as an intern for two months in 2021. He also served as a Plasterer at Saint Plastering Systems Inc from 2017 to 2021, accumulating four years of experience in that role. Additionally, he worked as an IT Reservation Support Specialist at Clubessential for one year from 2014 to 2015 in Cincinnati, Ohio.
Education and Expertise
Kevin Gowsell studied at Miami University, where he earned a Bachelor of Arts degree in Botany/Plant Biology from 2006 to 2011. He also attended Sinclair Community College, achieving an Associate's degree in Computer Science between 2018 and 2021. This educational background supports his current role in business analysis and implementation.
Technical Projects and Initiatives
In his current position at Emplifi, Kevin Gowsell has led the development of 52 client chatbot systems, including complex natural language processing (NLP)-driven multi-chatbot systems in multiple languages. His work in this area demonstrates his capability in implementing advanced technology solutions to meet client needs.