Lakshmi Sasidharan
About Lakshmi Sasidharan
Lakshmi Sasidharan serves as the Solution Ambassador for JAPAC at Emplifi, leveraging over a decade of experience in customer-facing roles to drive client satisfaction and business growth.
Work at Emplifi
Lakshmi Sasidharan has been serving as a Solution Ambassador JAPAC at Emplifi since 2022. In this role, she focuses on enhancing client satisfaction and driving business growth through strategic planning and digital innovation. Her responsibilities include collaborating with internal teams, such as product, sales, and marketing, to ensure that clients receive optimal service and support. Her expertise in digital advertising technology and marketing service platform implementation is integral to her work.
Previous Experience
Prior to her current role, Lakshmi held several positions in notable companies. She worked at Microsoft as a Strategic Account Manager from 2013 to 2017, where she managed key accounts and developed strategic relationships. Following this, she served as a Senior Customer Success Manager at Salesforce from 2018 to 2020, focusing on customer engagement and success strategies. She also worked at Citrix as an Enterprise Customer Success Manager from 2021 to 2022, and at Google as a Senior AdWords Sales & Optimization Specialist from 2007 to 2009.
Education and Expertise
Lakshmi Sasidharan has a strong educational background in English Language and Literature, having earned a BA in Copyediting & Publishing from Mahatma Gandhi University from 2004 to 2007. She furthered her studies with a Postgraduate Diploma in Mass Communications from the same university's Manorama School of Communications from 2009 to 2010. Additionally, she studied English Teaching at the British Council, achieving CELTA in 2012. Her educational qualifications complement her expertise in building executive relationships and driving client satisfaction.
Background
Lakshmi has over a decade of experience in customer-facing roles, primarily in the technology and communications sectors. Her career began in India, where she worked as a Sub Editor for The Week Magazine from 2010 to 2011. She later transitioned into technology roles, focusing on customer success and account management. Her diverse professional background has equipped her with the skills necessary to implement digital advertising technologies and develop long-term strategic growth plans for clients.