Liz Shaver
About Liz Shaver
Liz Shaver is a Senior Technical Enablement Manager at Emplifi, specializing in Service Cloud. She has extensive experience in software development and technical training, having worked at various companies including McKesson Health Solutions and Astute Solutions.
Work at Emplifi
Liz Shaver currently serves as the Senior Technical Enablement Manager for Service Cloud at Emplifi. She has held this position since 2022, focusing on designing, leading, and managing technical learning programs for sales and technical professionals within the organization. In her role, she collaborates closely with sales and services leadership, product management, and product marketing to develop and curate relevant content and training programs.
Previous Experience
Before joining Emplifi, Liz Shaver accumulated extensive experience in various roles. She worked at McKesson Health Solutions as a Senior Software Developer from 1990 to 1995. Following that, she served as Development Manager at A4 Health Systems from 1995 to 2000. Liz also held multiple positions at Astute Solutions, including Product Manager from 2006 to 2017, Solutions Consultant from 2018 to 2021, and Senior Product Manager from 2016 to 2021.
Education and Expertise
Liz Shaver studied Computer Science at the University of North Carolina at Chapel Hill. She possesses professional skills in global multi-tenant architecture, particularly leveraging AWS. Additionally, she has a strong background in the development of AI applications, focusing on Virtual Agent and Bot technologies.
Technical Skills and Responsibilities
In her current role at Emplifi, Liz is responsible for managing technical learning programs aimed at enhancing the skills of sales and technical teams. She works directly with various stakeholders to ensure that training content is relevant and effective. Her expertise in AI applications and multi-tenant architecture supports her responsibilities in developing innovative solutions for the organization.